Privacy Policy

FABS LABS ("we", "us", "our") operates the FABS LABS website and the FABS Call, AI Receptionist, Bookkeeping, Message Gateway, and related services (collectively, the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

This policy covers both this website and the related products. Information collected depends on which service you use; browsing this website does not itself activate your microphone or record a call.

1. Information we collect

We collect the following categories of information:

• Account information. Email address, display name, profile picture, and identifiers from your authentication provider (Sign in with Apple, Google).
• Call data. Depending on the features used, we process call metadata (caller and callee numbers, duration, and timestamps), audio, transcripts, and AI-generated summaries. Recording, transcription, and related processing are subject to the notice and consent requirements described below.
• Voice and audio. Audio is processed in real time to provide calling and voice-assistant features. Real-time processing and storing a recording are distinct activities. Audio recordings may be stored when recording is enabled for the service or line. Before recording or transcription begins, the business operating the line must provide the notices and obtain the consent required by applicable law, including consent from all participants where required. Visiting this website, accepting this policy, or enabling microphone access does not by itself constitute consent to call recording. If you object, tell the business handling your call and ask about another way to contact it.
• Contacts (optional). If you grant permission, we may sync contact names from your device address book so caller IDs display correctly during calls. Contact data stays on your device and on our servers; we do not sell it.
• Usage data. Technical logs associated with operating the website and services may include requested pages, timestamps, errors, device information, and IP addresses. Product usage data depends on the service used.
• Payment information. If you subscribe, payment is processed by our payment processor (Stripe). We store a customer reference and subscription status; we do not store full card numbers.
• Website enquiries. The website email link opens your email application. We receive your email address and any information you choose to include when you send an email to us, and use them to respond to your enquiry.

2. How we use information

• To provide, operate, and maintain the Service.
• To route incoming and outgoing calls, generate AI responses, transcribe and summarize conversations, and deliver notifications (including VoIP push notifications for incoming calls).
• To authenticate users, prevent fraud, and secure the Service.
• To respond to support requests and communicate with you.
• To improve our products and develop new features.
• To comply with legal obligations.

3. How we share information

We do not sell your personal information. We share information only with service providers that help us operate the Service, under contracts that limit their use of the data:

• Telephony. Twilio (call routing and recording).
• AI processing. OpenAI, ElevenLabs, and similar providers (real-time speech understanding, text generation, and synthesis).
• Authentication. Apple, Google (sign-in identity tokens only — we do not receive your passwords).
• Payments. Stripe (subscription billing).
• Infrastructure. Cloud hosting providers used to run our servers.

We may also disclose information if required by law, to enforce our terms, or to protect rights, property, or safety.

4. Data retention

We keep call recordings, transcripts, and account data for as long as your account is active or as needed to provide the Service. You can request deletion at any time (see Section 7). Some records may be retained longer if required by law (e.g., tax or telecommunications records).

5. Security

We use industry-standard safeguards: encryption in transit (TLS), access controls, and isolated production systems. No system is perfectly secure; if a breach affects you, we will notify you in accordance with applicable law.

6. International transfers

Our servers and service providers are located in the United States and other countries. Your information may be processed outside your country of residence, where privacy laws may differ. Any applicable requirements for international data transfers must be met; this policy does not replace a required legal basis or transfer safeguard.

7. Your rights and choices

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Delete your account and associated data.
• Export your data in a portable format.
• Withdraw consent at any time (where processing relies on consent).

To exercise any of these rights, email hello@fabs-labs.com . Account deletion is also available inside the app under Settings.

8. Children

The Service is not intended for individuals under 16. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date above. Material changes will be communicated by email or in-app notice.

10. Contact

Questions about this Policy? hello@fabs-labs.com